Shipping & Delivery

At Repella, we want receiving your order to be simple and straightforward. Below you’ll find important information about order processing, shipping and delivery across Australia.

Free Shipping Australia-Wide

We’re pleased to offer FREE standard shipping Australia-wide on eligible Repella orders.

There are no surprise standard shipping charges added at checkout.

Order Processing

Once your order has been placed successfully, our team will begin preparing it for dispatch.

Orders are processed on business days, Monday to Friday, excluding public holidays.

During sales, promotions, product launches and other high-volume periods, processing may take a little longer than usual.

Order Confirmation

After placing your order, you will receive an order confirmation at the email address provided during checkout.

Please check your order details carefully, including your:

  • Name

  • Delivery address

  • Products ordered

  • Quantity

  • Contact information

If you notice an error, please contact us as soon as possible.

We cannot guarantee that changes can be made once an order has entered the dispatch process.

Shipping Confirmation

Once your order has been dispatched, you will receive a shipping confirmation email.

Where tracking is available, your tracking information will be included so you can follow the progress of your delivery.

Please allow some time for tracking information to update after your parcel has been collected by the carrier.

Estimated Delivery

Delivery times vary depending on your location, carrier operations and other circumstances.

Estimated delivery information displayed during checkout or provided with your shipping confirmation should be treated as an estimate rather than a guaranteed delivery date, unless expressly stated otherwise.

Metro areas may receive orders sooner than regional, rural or remote locations.

Regional & Remote Areas

We ship to eligible addresses throughout Australia.

Customers in regional, rural or remote areas should allow additional time for delivery.

Some locations may also have limited carrier services or require alternative delivery arrangements.

Delivery Delays

While we aim to get every Repella order to you as smoothly as possible, circumstances outside our immediate control may occasionally affect delivery.

These can include:

  • Postal or courier delays

  • Severe weather

  • Public holidays

  • Peak shopping periods

  • Transportation disruptions

  • Remote delivery locations

If your order appears to be significantly delayed, please contact us and we’ll help investigate the delivery.

Incorrect Shipping Address

Customers are responsible for entering a complete and accurate delivery address at checkout.

If you notice an error in your address, contact us as soon as possible.

If your order has not yet been dispatched, we may be able to update it.

Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.

If a parcel is returned to us because an incorrect or incomplete address was provided, please contact our customer support team so we can discuss the available options.

Unclaimed or Returned Parcels

If a parcel is returned to us because it was unclaimed, refused, or could not be delivered, we will contact you where possible.

Additional delivery costs may apply if the parcel needs to be shipped again, except where the return or failed delivery resulted from an error for which Repella is responsible or where otherwise required by applicable law.

Lost Parcels

If your tracking information shows unusual inactivity or you believe your parcel may be lost, please contact us.

Include your:

  • Full name

  • Order number

  • Delivery address

We will review the shipment information and, where appropriate, contact the delivery provider.

Please allow us the opportunity to investigate the parcel before a replacement or other resolution is arranged.

Damaged Parcels

If your order arrives damaged, please contact us as soon as reasonably possible.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photos of the parcel and affected products, where available

This information helps us assess the issue and provide an appropriate resolution.

Your rights under Australian Consumer Law are not limited by this policy.

Missing or Incorrect Items

If your order arrives with an item missing or you receive the wrong product, please contact us with your order number and details of what you received.

Where possible, include photographs of the products and packaging.

Our team will review the issue and help arrange an appropriate solution.

Multiple Shipments

In some circumstances, products from the same order may arrive separately.

If your order is shipped in multiple parcels, you may receive separate tracking details for each shipment.

Changing or Cancelling an Order

If you need to change or cancel an order, contact us as soon as possible after placing it.

We will do our best to assist, but we cannot guarantee changes or cancellations once an order has been processed or dispatched.

Questions About Your Delivery?

If you have any questions about your Repella order, please visit our Contact Us page and include your order number when contacting us.

We’ll be happy to help.

Repella
Keep Pests Out. Naturally.